BEFORE / Business Challenge
During peak periods, passengers repeatedly ask about restrooms, transfers, and nearby facilities, diverting frontline staff from essential work.
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CASE STORY
Transportation Hub Navigation: Deflecting Routine Inquiries
Smart Transportation
A Digital Human handles questions about directions, facilities, and nearby services, improving operations in high-traffic environments.
AI / Intelligent Intervention
Large-screen Digital Human terminals are deployed throughout the hub, connected to a local knowledge base to provide continuous navigation through natural-language conversations.
↓AFTER / Expected Improvement
Routine questions receive fast, consistent answers, allowing staff to focus on operations, ticketing, and more complex service needs.
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